Evans, James R. <br/><br/>
The Management and control quality. / 
James R. Evans 
 - 6th ed. 
 - Australia:  Thomsom,  c2005. 
 - xxii, 760p.:  ill.;  25cm. 
<br/><br/> Includes index 
<br/><br/>Contents: The Quality system: Introduction to quality -- Total quality in organizations -- Philosophies and frameworks -- The Management system: Focusing on customers -- Leadership and strategic planning -- Human resource practices -- Process management -- Performance measurement and strategic information management -- Building and sustaining total quality organizations -- Six sigma and the technical system: Principles of six sigma -- Statistical thinking and applications -- Design for six sigma -- Tools for process improvement -- Statistical process control -- Appendix A: areas for the standard normal distribution -- Appendix B: factors for control charts -- Appendix C: random digits -- Appendix D: binomial probabilities -- Appendix E: poisson probabilities -- Appendix F: values of e-iN -- Solutions to selected problems. 
<br/><br/><label>ISBN: </label>0324225032 
<br/><br/><label>Subjects--Topical Terms: </label> Quality management. 
<br/><br/><label>LC Class. No.: </label>TS156.E93