01350nam a22001937a 4500 120731t xxu||||| |||| 00| 0 eng d 0324225032 TS156.E93 Evans, James R. The Management and control quality. / James R. Evans 6th ed. Australia: Thomsom, c2005. xxii, 760p.: ill.; 25cm. Includes index Contents: The Quality system: Introduction to quality -- Total quality in organizations -- Philosophies and frameworks -- The Management system: Focusing on customers -- Leadership and strategic planning -- Human resource practices -- Process management -- Performance measurement and strategic information management -- Building and sustaining total quality organizations -- Six sigma and the technical system: Principles of six sigma -- Statistical thinking and applications -- Design for six sigma -- Tools for process improvement -- Statistical process control -- Appendix A: areas for the standard normal distribution -- Appendix B: factors for control charts -- Appendix C: random digits -- Appendix D: binomial probabilities -- Appendix E: poisson probabilities -- Appendix F: values of e-iN -- Solutions to selected problems. Quality management. Lindsay, William M. lcc BK 1889 9389 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-31 0 TS156.E93 5640/12 2012-07-31 00:00:00 1 2012-07-31 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-31 0 TS156.E931 5641/12 2012-07-31 00:00:00 2 2012-07-31 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-31 0 TS156.E932 5642/12 2012-07-31 00:00:00 3 2012-07-31 BK