TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - The Management and control quality.
SN  - 0324225032
AV  - TS156.E93 
PY  - 2005///
CY  - Australia
PB  - Thomsom
KW  - Quality management
N1  - Includes index; Contents: The Quality system: Introduction to quality -- Total quality in organizations -- Philosophies and frameworks -- The Management system: Focusing on customers -- Leadership and strategic planning -- Human resource practices -- Process management -- Performance measurement and strategic information management -- Building and sustaining total quality organizations -- Six sigma and the technical system: Principles of six sigma -- Statistical thinking and applications -- Design for six sigma -- Tools for process improvement -- Statistical process control -- Appendix A: areas for the standard normal distribution -- Appendix B: factors for control charts -- Appendix C: random digits -- Appendix D: binomial probabilities -- Appendix E: poisson probabilities -- Appendix F: values of e-iN -- Solutions to selected problems
ER  -