Frenzel, Carroll W. creator text xxu New York Thomson c1996 2nd ed. monographic eng

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xxiv, 614 p.: ill.; 23cm. Contents: Foundations of IT management: Management in the information age -- Developing the firms' IT strategy -- Information technology planning -- Technology and industry trends: Hardware and software trends -- Modern telecommunications systems -- IT industry trends -- Managing application portfolio resources: The Application portfolio resource -- Managing application development -- Alternatives to traditional development -- Managing client/server implementation -- Tactical and operational considerations: Developing and managing customer expectations -- Problem, change, and recovery management -- Managing centralized and distributed operations -- Network management -- Controlling information resources: Measuring IT investments and their returns -- IT controls and asset protection -- Preparing for IT advances: People, organizations, and management systems -- The Chief information officer's role. Carroll W. Frenzel Includes bibliographical references and index. Information Technology T58.64.F74 0789504138 120817