TY  - BOOK
AU  - Frenzel, Carroll W.
TI  - Management of information technology.
SN  - 0789504138
AV  - T58.64.F74 
PY  - 1996///
CY  - New York
PB  - Thomson
KW  - Information Technology
N1  - Includes bibliographical references and index; Contents: Foundations of IT management: Management in the information age -- Developing the firms' IT strategy -- Information technology planning -- Technology and industry trends: Hardware and software trends -- Modern telecommunications systems -- IT industry trends -- Managing application portfolio resources: The Application portfolio resource -- Managing application development -- Alternatives to traditional development -- Managing client/server implementation -- Tactical and operational considerations: Developing and managing customer expectations -- Problem, change, and recovery management -- Managing centralized and distributed operations -- Network management -- Controlling information resources: Measuring IT investments and their returns -- IT controls and asset protection -- Preparing for IT advances: People, organizations, and management systems -- The Chief information officer's role
ER  -