Abbott, Peter. <br/><br/>
Front office : procedures, social skills, yield and management. / 
Peter Abbott and Sue Lewry 
 - 2nd ed. 
 - San Francisco :  Elseiver,  1999. 
 - 211 p. :    ill. ;    25 cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: Advance bookings --- Check in and related issues -- Guest accounting -- Legal aspects of security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment. 
<br/><br/><label>ISBN: </label>0750642300 9780750642309 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel--Hotel management
<br/><br/><label>LC Class. No.: </label>TX911.3.F75A22