00847nam a22001937a 4500 120821t xxu||||| |||| 00| 0 eng d 0750642300 9780750642309 TX911.3.F75A22 Abbott, Peter. Front office : procedures, social skills, yield and management. / Peter Abbott and Sue Lewry 2nd ed. San Francisco : Elseiver, 1999. 211 p. : ill. ; 25 cm. Includes index. Contents: Advance bookings --- Check in and related issues -- Guest accounting -- Legal aspects of security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment. Hotel front desk personnel Hotel management Lewry, Sue. lcc BK 2061 9561 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-08-21 0 TX911.3.F75A22 5812/12 2012-08-21 00:00:00 1 2012-08-21 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-08-21 0 TX911.3.F75A221 5813/12 2012-08-21 00:00:00 2 2012-08-21 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-08-21 0 TX911.3.F75A222 5814/12 2012-08-21 00:00:00 3 2012-08-21 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-08-21 0 TX911.3.F75A223 5815/12 2012-08-21 00:00:00 4 2012-08-21 BK