Front office : procedures, social skills, yield and management
Abbott, Peter.
creator
Lewry, Sue.
text
xxu
San Francisco
Elseiver
1999
2nd ed.
monographic
eng
211 p. : ill. ; 25 cm.
Contents: Advance bookings --- Check in and related issues -- Guest accounting -- Legal aspects of security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment.
Peter Abbott and Sue Lewry
Includes index.
Hotel front desk personnel
Hotel management
TX911.3.F75A22
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