TY  - BOOK
AU  - Abbott, Peter.
AU  - Lewry, Sue.
TI  - Front office : procedures, social skills, yield and management.
SN  - 0750642300 9780750642309
AV  - TX911.3.F75A22 
PY  - 1999///
CY  - San Francisco
PB  - Elseiver
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Includes index; Contents: Advance bookings --- Check in and related issues -- Guest accounting -- Legal aspects of security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment
ER  -