@book{2100,
	author = {Schroeder, Roger G.},
	title = {Operations management :contemporary concepts and cases. /},
	publisher = {McGraw-Hill/Irwin,},
	year = {c2007.},
	address = {Boston :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0665/2005053363-t.html}
}