Laing, Angus creator Fischbacher, Maria Hogg, Gillian Smith, Anne text xxu Australia Thomson c2002 monographic eng

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xiii, 193 p.: ill.; 23cm. Contents: Health care policy themes -- Service design -- Service structure: understanding inter-organizational relationships and networks -- Service structure: managing inter-organisational service delivery -- Understanding health care consumers -- The Changing consumer -- Consumer evaluation of health care -- Conclusion meeting performance expectations. Angus Laing et al... Includes index. Health Services Administration Great Britain RA410.56.L14 1861526784 120824