00954nam a22001817a 450000500170000000800410001702000150005805000130007310000240008624501360011026000360024630000340028250000200031650503290033665000490066565000350071470000230074920210414114136.0120831t        xxu||||| |||| 00| 0 eng d  a1857750667  aRT82.B79  aBrooks, Jacqueline.  aTotal quality in general practice : practical steps to implementing the Patient's Charter. /cJacqueline Brooks and Irene Borgardts  aOxford : bRadcliffe, c©1994.  axii, 123 p. :bill. ;c23 cm.  aIncludes index.  aContents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan.  aFamily practice.xTotal quality management.   aGeneral practice -- Management  aBorgardts, Irene.