01005nam a22002057a 4500 20210414114136.0 120831t xxu||||| |||| 00| 0 eng d 1857750667 RT82.B79 Brooks, Jacqueline. Total quality in general practice : practical steps to implementing the Patient's Charter. / Jacqueline Brooks and Irene Borgardts Oxford : Radcliffe, ©1994. xii, 123 p. : ill. ; 23 cm. Includes index. Contents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan. Family practice. Total quality management. General practice -- Management Borgardts, Irene. lcc BK 2276 9776 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-08-31 0 RT82.B79 6081/12 2012-08-31 00:00:00 1 2012-08-31 BK