Total quality in general practice : practical steps to implementing the Patient's Charter
Brooks, Jacqueline.
creator
Borgardts, Irene.
text
xxu
Oxford
Radcliffe
©1994
monographic
eng
xii, 123 p. : ill. ; 23 cm.
Contents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan.
Jacqueline Brooks and Irene Borgardts
Includes index.
Family practice
Total quality management
General practice -- Management
RT82.B79
1857750667
120831
20210414114136.0