text xxu New York LaSalle Extension University c1974 monographic eng

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vi, 319 p.: ill.; 27cm. Contents: Why study business correspondence? -- Planning your letter -- Types of letters -- Essential ingredients of effective letters -- You and your reader -- Courtesy and positive tone -- Conviction in writing -- Interest and originality in writing -- Creating attractive letters -- Beginning the formal report -- Organizing information -- Interpreting information -- Writing the report -- The Staff-study -- Graphic data -- Employer-employee communication -- Company policies and procedures. English language PE1408.H33 120831