01416cam a2200361 a 4500 5386881 20210414114142.0 m u cr cn||||||||| 920817s1993 caua s 000 0 eng 92054368 //r95 1560521783 (CaPaEBR)ebr10058026 (NNC)5386881 CaPaEBR CaPaEBR HF5415.5.G46 658.8/12 20 Gerson, Richard F. Measuring customer satisfaction. / Richard F. Gerson. Menlo Park, Calif. : Kogan Page, c1993. ix, 144 p. : ill. ; 26 cm. Fifty-Minute series Contents: Introduction -- Customer satisfaction -- Measuring quality and customer satisfaction -- Researching customer satisfaction -- Managing customer satisfaction -- Customer service/satisfaction surveys -- Appendices. Electronic reproduction. Palo Alto, Calif. : ebrary, 2004. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Consumer satisfaction. Customer services Evaluation. Electronic books. local ebrary, Inc. Fifty-Minute series. http://www.columbia.edu/cgi-bin/cul/resolve?clio5386881 Click here for full text. lcc BK 2395 9895 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-10-08 0 HF5415.5.G46 6331/12 2012-10-08 00:00:00 1 2012-10-08 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-10-08 0 HF5415.5.G461 6332/12 2012-10-08 00:00:00 2 2012-10-08 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-10-08 0 HF5415.5.G462 6333/12 2012-10-08 00:00:00 3 2012-10-08 BK