01362nam a22001577a 4500 121010t xxu||||| |||| 00| 0 eng d 9988640269 HF5547.5. A11 Agbelewu, Charity Aiming at professional excellence: a handbook for professional secretaries, administrative assistants and personal asiistants. / Charity Agbelewu Accra: Sonlife Printing Press, c2006. viii, 90 p.: ill.; 21cm Contents: Introduction -- What makes you important? -- Developing the right attitude -- The Secretary as an assistant -- Organizing yourself and others -- Plan of action -- Monitoring and evaluation -- Office organization process -- Secretary in management -- Team work & human relations -- Performance appraisal -- Secretarial and administrative confidentiality -- Setting priorities -- Time management: daily planning -- Records-keeping -- Report-writing -- Meetings, conferences and committees -- Dealing with moods -- Customer relations -- Communication -- Organogram - organizational chart -- Organizing employment process -- Self development -- Secretarial / administrative excellence -- Appendix 1: The ''Little foxes that spoil your management / administrative vineyard'' -- Appendix 2: Frequently asked questions(FAQ). Office management. lcc BK 2416 9916 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-10-10 0 HF5547.5. A11 6419/12 2012-10-10 00:00:00 1 2012-10-10 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-10-10 0 HF5547.5. A111 6420/12 2012-10-10 00:00:00 2 2012-10-10 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-10-10 0 HF5547.5. A112 6421/12 2012-10-10 00:00:00 3 2012-10-10 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-10-10 0 HF5547.5. A113 6422/12 2012-10-10 00:00:00 4 2012-10-10 BK