France, Sue <br/><br/>
The definitive personal assistant & seretarial handbook: a best-practice guide for all secretaries, PAs, office managers and executive assistants. /  
Sue France 
 - London:  Kogan Page,  2009. 
 - viii, 246 p.:  ill.;  24cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: Introduction -- Relationship management -- Communication skills -- Confidence, self-belief and goal setting -- Dealing with difficult people and managing conflict -- Time, organising and stress management -- Organising meetings and events -- Presentations -- Ergonomics: Your health and safety -- Networking -- A chapter to share with your boss -- Conclusion -- Appendix 1: Personal strenghts assessment form -- Appendix 2: Personal development plan (PDP) -- Appendix 3: Preferred thought-processing style -- Appendix 4: Proforma for goal setting -- Appendix 5: Problem-solving master. 
<br/><br/><label>ISBN: </label>9780749453459 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administrative assistants -- Handbooks, manuals, etc. <br/>Secretaries -- Handbooks, manuals, etc. <br/>Office management -- Handbooks, manuals, etc. 
<br/><br/><label>LC Class. No.: </label>HF5547.5.F84