01318nam a22001937a 4500 121010t xxu||||| |||| 00| 0 eng d 9780749453459 HF5547.5.F84 France, Sue The definitive personal assistant & seretarial handbook: a best-practice guide for all secretaries, PAs, office managers and executive assistants. / Sue France London: Kogan Page, 2009. viii, 246 p.: ill.; 24cm. Includes index. Contents: Introduction -- Relationship management -- Communication skills -- Confidence, self-belief and goal setting -- Dealing with difficult people and managing conflict -- Time, organising and stress management -- Organising meetings and events -- Presentations -- Ergonomics: Your health and safety -- Networking -- A chapter to share with your boss -- Conclusion -- Appendix 1: Personal strenghts assessment form -- Appendix 2: Personal development plan (PDP) -- Appendix 3: Preferred thought-processing style -- Appendix 4: Proforma for goal setting -- Appendix 5: Problem-solving master. Administrative assistants Handbooks, manuals, etc. Secretaries Handbooks, manuals, etc. Office management Handbooks, manuals, etc. lcc BK 2417 9917 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-10-10 0 HF5547.5.F84 6306/12 2012-10-10 00:00:00 2012-10-10 BK