France, Sue creator text xxu London Kogan Page 2009 monographic eng

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viii, 246 p.: ill.; 24cm. Contents: Introduction -- Relationship management -- Communication skills -- Confidence, self-belief and goal setting -- Dealing with difficult people and managing conflict -- Time, organising and stress management -- Organising meetings and events -- Presentations -- Ergonomics: Your health and safety -- Networking -- A chapter to share with your boss -- Conclusion -- Appendix 1: Personal strenghts assessment form -- Appendix 2: Personal development plan (PDP) -- Appendix 3: Preferred thought-processing style -- Appendix 4: Proforma for goal setting -- Appendix 5: Problem-solving master. Sue France Includes index. Administrative assistants Handbooks, manuals, etc Secretaries Handbooks, manuals, etc Office management Handbooks, manuals, etc HF5547.5.F84 9780749453459 121010