TY  - BOOK
AU  - France, Sue
TI  - The definitive personal assistant & seretarial handbook: a best-practice guide for all secretaries, PAs, office managers and executive assistants. / 
SN  - 9780749453459
AV  - HF5547.5.F84 
PY  - 2009///
CY  - London
PB  - Kogan Page
KW  - Administrative assistants
KW  -  Handbooks, manuals, etc.
KW  - Secretaries
KW  - Office management
N1  - Includes index; Contents: Introduction -- Relationship management -- Communication skills -- Confidence, self-belief and goal setting -- Dealing with difficult people and managing conflict -- Time, organising and stress management -- Organising meetings and events -- Presentations -- Ergonomics: Your health and safety -- Networking -- A chapter to share with your boss -- Conclusion -- Appendix 1: Personal strenghts assessment form -- Appendix 2: Personal development plan (PDP) -- Appendix 3: Preferred thought-processing style -- Appendix 4: Proforma for goal setting -- Appendix 5: Problem-solving master
ER  -