TY - BOOK AU - Sorenson, Ritch TI - Business and management communication: a guide book. SN - 0130870536 AV - HF5718.B778 PY - 2001/// CY - New Jersey PB - Prentice Hall KW - Business communication. KW - Business writing. KW - Business presentations. N1 - Includes index; Contents: The Communication process -- Designing communication strategies -- Organizing and developing the message -- Instructing and persuading -- Designing visual aids -- The Writing process -- Letter style and format -- Types of business letters -- Memos and E-mail -- Short reports -- Long reports -- Resumes -- Job application letters -- The Speaking process -- Types of presentations -- Team writing and speaking -- Communication strategies for seeking employment -- Grammar -- Punctuation -- Mechanics -- Style -- APA documentation -- Critiquing presentations ER -