TY - BOOK AU - Dzokoto, Wisdom A. TI - Office practice and procedures for secretaries.. SN - 9988007221 AV - HF5547.5.D98 PY - 2010/// CY - Accra PB - West African Publishers KW - Office practice N1 - Includes index; Contents: Office -- Personnel management -- Reception and telephone services -- Business units -- Mail handling -- Communication -- Filing and indexing -- Sources of information and reference books -- Business documents -- Banking -- Money matters -- Means of payment -- Postal services -- Stock control -- Meeting -- Office automation -- Reprography -- Record transactions -- Safeties in an office -- Trade association -- Human and public relation -- Visual aids statistical charts -- Office stationery -- Business resource -- Law of contract -- Approaches to examination -- Case studies ER -