McDermott, Ian <br/><br/>
Improving communications skills through the NLP approach. / 
Ian, Mcdermott and Joseph O'Conner 
 - India:  Infinity Books:  2003. 
 - xii, 200 p.:  ill.;  20cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: Setting the scene -- Raport -- Points of view -- Outcomes -- From purpose to practice -- Organisational values -- Individual values -- The Motivational minefield -- Building a common language -- Working styles -- Finale. 
<br/><br/><label>ISBN: </label>8179290441 
<br/><br/><label>LC Class. No.: </label>HF5718.M14