00731nam a22001697a 4500 121106t xxu||||| |||| 00| 0 eng d 8179290441 HF5718.M14 McDermott, Ian Improving communications skills through the NLP approach. / Ian, Mcdermott and Joseph O'Conner India: Infinity Books: 2003. xii, 200 p.: ill.; 20cm. Includes index. Contents: Setting the scene -- Raport -- Points of view -- Outcomes -- From purpose to practice -- Organisational values -- Individual values -- The Motivational minefield -- Building a common language -- Working styles -- Finale. O'Conner, Joseph. lcc BK 2509 10009 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-11-06 0 HF5718.M14 6221/12 2012-11-06 00:00:00 1 2012-11-06 BK