TY  - BOOK
AU  - McDermott, Ian
AU  - O'Conner, Joseph.
TI  - Improving communications skills through the NLP approach.
SN  - 8179290441
AV  - HF5718.M14 
PY  - 2003///
CY  - India
PB  - Infinity Books
N1  - Includes index; Contents: Setting the scene -- Raport -- Points of view -- Outcomes -- From purpose to practice -- Organisational values -- Individual values -- The Motivational minefield -- Building a common language -- Working styles -- Finale
ER  -