TY - BOOK AU - Kotter, Jolin P. TI - The general managers. SN - 0029180007 AV - HG5500.3.U54.K67 PY - 1982/// CY - London PB - The Free Press KW - Executives KW - United States KW - Case studies. KW - Executive ability N1 - Includes bibliographical references and index; Contents: Introduction -- The General management jobs: Key challenges and dilemmas -- The General managers: Personal and background characteristics -- General managers in action: Part I - similarities in behavior -- General managers in action: Part II - differences in behavior -- Summary, discussion, and implications for increasing GM performance -- Appendix A: The study -- Appendix B: Interview guides -- Appendix C: Questionnaires -- Appendix D: Resumes for the general managers -- Appendix E: Appraisal GM performance. ER -