@book{2561,
	author = {Brocka, Bruce. and Brocka, M. Suzanne.},
	title = {Quality management :implementing the best ideas of the masters. /},
	publisher = {Business One Irwin,},
	year = {c1992.},
	address = {Homewood, Ill. :},
	url = {http://www.loc.gov/catdir/description/mh022/92006945.html}
}