Brocka, Bruce. <br/><br/>
Quality management :implementing the best ideas of the masters. / 
Bruce Brocka and M. Suzanne Brocka. 
 - Homewood, Ill. :  Business One Irwin,  c1992. 
 - xvii, 408 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 323-368) and index. 
<br/><br/>Contents: Foundational issues: What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Quality masters: Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Management dynamics: Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Tools and techniques: Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Resources: The Essential TQM library -- The Briefcase library -- A TQM library -- Annotated journals list -- Additional resources -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values. 
<br/><br/><label>ISBN: </label>1556235402 
<br/><br/><label>LCCN: </label>92006945  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15.B73  
<br/><br/><label>Dewey Class. No.: </label>658.4