01930cam a2200289 a 4500 1086505 20210414114155.0 920128s1992 ilua b 001 0 eng 92006945 1556235402 DLC DLC DLC HD62.15.B73 658.4 20 Brocka, Bruce. Quality management :implementing the best ideas of the masters. / Bruce Brocka and M. Suzanne Brocka. Homewood, Ill. : Business One Irwin, c1992. xvii, 408 p. : ill. ; 24 cm. Includes bibliographical references (p. 323-368) and index. Contents: Foundational issues: What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Quality masters: Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Management dynamics: Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Tools and techniques: Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Resources: The Essential TQM library -- The Briefcase library -- A TQM library -- Annotated journals list -- Additional resources -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values. Total quality management. Brocka, M. Suzanne. Publisher description http://www.loc.gov/catdir/description/mh022/92006945.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy1012/92006945-b.html 7 cbc orignew 1 ocip 19 y-gencatlg lcc BK 2561 10061 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-11-21 0 HD62.15.B73 6128/12 2012-11-21 00:00:00 2012-11-21 BK