Brocka, Bruce. creator Brocka, M. Suzanne. text bibliography ilu Homewood, Ill Business One Irwin c1992 1992 monographic eng

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xvii, 408 p. : ill. ; 24 cm. Contents: Foundational issues: What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Quality masters: Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Management dynamics: Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Tools and techniques: Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Resources: The Essential TQM library -- The Briefcase library -- A TQM library -- Annotated journals list -- Additional resources -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values. Bruce Brocka and M. Suzanne Brocka. Includes bibliographical references (p. 323-368) and index. Total quality management HD62.15.B73 658.4 1556235402 92006945 http://www.loc.gov/catdir/description/mh022/92006945.html http://www.loc.gov/catdir/enhancements/fy1012/92006945-b.html http://www.loc.gov/catdir/description/mh022/92006945.html http://www.loc.gov/catdir/enhancements/fy1012/92006945-b.html DLC 920128 20210414114155.0 1086505