TY  - BOOK
AU  - Brocka,Bruce
AU  - Brocka,M.Suzanne
TI  - Quality management :implementing the best ideas of the masters.
SN  - 1556235402
AV  - HD62.15.B73  
U1  - 658.4 20
PY  - 1992///
CY  - Homewood, Ill.
PB  - Business One Irwin
KW  - Total quality management
N1  - Includes bibliographical references (p. 323-368) and index; Contents: Foundational issues: What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Quality masters: Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Management dynamics: Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Tools and techniques: Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Resources: The Essential TQM library -- The Briefcase library -- A TQM library -- Annotated journals list -- Additional resources -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values
UR  - http://www.loc.gov/catdir/description/mh022/92006945.html
UR  - http://www.loc.gov/catdir/enhancements/fy1012/92006945-b.html
ER  -