01011nam a22001577a 4500008004100000020001500041050001500056100002000071245004500091260003500136300003000171500002000201505059500221650001900816700001800835140325b        xxu||||| |||| 00| 0 eng d  a1007337713  aHF5718.F57  aFlatley, Marie.  aBusiness communication. /cMarie Flatley  aNew York:bMcGraw Hill,c2010.  axi, 322 p.:bill.;c27cm.  aIncludes index.  aContents: Understanding business communication: Communicating in the workplace -- Mastering writing and presentation basics: Understanding the writing process and the main forms of business messages -- Using visuals in written and oral communication -- Using an appropriate style -- Writing effective messages: Writing food-news and natural messages -- Writing bad-news messages -- Writing persuasive messages -- Writing effective reports: Researching and writing reports -- Writing short reports -- Using oral and job-search skills: Communicating orally -- Communicating in the job search.  aCommunications  aRentz, Kathyn