Flatley, Marie. creator Rentz, Kathyn text xxu New York McGraw Hill 2010 monographic eng

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xi, 322 p.: ill.; 27cm. Contents: Understanding business communication: Communicating in the workplace -- Mastering writing and presentation basics: Understanding the writing process and the main forms of business messages -- Using visuals in written and oral communication -- Using an appropriate style -- Writing effective messages: Writing food-news and natural messages -- Writing bad-news messages -- Writing persuasive messages -- Writing effective reports: Researching and writing reports -- Writing short reports -- Using oral and job-search skills: Communicating orally -- Communicating in the job search. Marie Flatley Includes index. Communications HF5718.F57 1007337713 140325