TY  - BOOK
AU  - Flatley, Marie.
AU  - Rentz, Kathyn
TI  - Business communication.
SN  - 1007337713
AV  - HF5718.F57 
PY  - 2010///
CY  - New York
PB  - McGraw Hill
KW  - Communications
N1  - Includes index; Contents: Understanding business communication: Communicating in the workplace -- Mastering writing and presentation basics: Understanding the writing process and the main forms of business messages -- Using visuals in written and oral communication -- Using an appropriate style -- Writing effective messages: Writing food-news and natural messages -- Writing bad-news messages -- Writing persuasive messages -- Writing effective reports: Researching and writing reports -- Writing short reports -- Using oral and job-search skills: Communicating orally -- Communicating in the job search
ER  -