Introduction to hospitalitlity management. /
John R.Walker
- 3rd ed.
- London: Pearson, 2010.
- xxxvii,622p.: ill. 24cm.
Includes index.
Contents: The Hospitality industry and tourism: Hospitality spirit -- Tourism -- Lodging: The Hotel business -- Rooms division operations -- Food and beverage operations -- Restaurants, managed services and beverages: The Restaurant business -- Restaurant operations -- Managed services -- Beverages -- Recreation,theme parks,clubs,and gaming entertainment: Recreation, theme parks and clubs: Gaming entertainment -- Assemblies and events management: Meetings, conventions, and expositions: Special events -- Managerial areas of the hospitality industry: Leadership and management: Planning -- Organizing -- Communicating and decision-making: Human resources -- Control.