TY - BOOK AU - Walker,R.John TI - Introduction to hospitalitlity management. SN - 97801351009519 AV - TX911.3.M27 W3515 PY - 2010/// CY - London PB - Pearson KW - Introduction to Hospitality N1 - Includes index; Contents: The Hospitality industry and tourism: Hospitality spirit -- Tourism -- Lodging: The Hotel business -- Rooms division operations -- Food and beverage operations -- Restaurants, managed services and beverages: The Restaurant business -- Restaurant operations -- Managed services -- Beverages -- Recreation,theme parks,clubs,and gaming entertainment: Recreation, theme parks and clubs: Gaming entertainment -- Assemblies and events management: Meetings, conventions, and expositions: Special events -- Managerial areas of the hospitality industry: Leadership and management: Planning -- Organizing -- Communicating and decision-making: Human resources -- Control ER -