01848nam a22001937a 4500 140411b xxu||||| |||| 00| 0 eng d 9780137006694 HF5415.K636 Kotler,Philip Principles of marketing. / Philip Kotler and Gary Armstrong 13th ed. Upper Saddle River: Pearson, 2010. 637p.: ill. 27cm. Includes appendix,references,glossary and index. Contents: Defining marketing and the marketing process: Marketing:creating and capturing customer value -- Company and marketing strategy: -- Partnering to build customer relationships -- Understanding the marketplace and consumers: Analyzing the marketing environment -- Managing marketing information to gain customer insights -- Consumer markets and consumer buyer behavior -- Business markets and business buyer behavior -- Designing a customer-driven marketing strategy and mix: Customer-driven marketing strategy:creating value for target customers -- Products,services,and brands: building customer value -- New- product development and product life cycle-strategies -- Pricing: understanding and capturing customer value -- Pricing strategies -- Marketing channels: delivering customer value -- Retailing and wholesaling -- Communicating customer value: integrate marketing communications strategy -- Advertising and public relations -- Personal selling and sales promotion -- Direct and online marketing: building direct customer relationships -- Extending marketing: Creating competitive advantage -- The Global marketplace -- Sustainable marketing: social responsibility and ethics -- Appendix1: Marketing plan -- Appendix 2: Marketing by the numbers -- Appendix 3: Careers in marketing. Marketing Gary, Armstrong lcc BK 2839 10339 0 0 lcc 0 0 WIUC-1 WIUC-1 CC 2014-04-11 0 HF5415 .K636 845/038/13 2014-04-11 00:00:00 2014-04-11 BK