01250nam a22001817a 4500 140411b xxu||||| |||| 00| 0 eng d 9780324381320 HD62.15.D4 Evans, James R. Quality and performance excellence:management and strategy. / James R.Evans 5th ed. USA: Thomson,South -Western, 2008. X,502 p.: ills and diagrams 23cm. Includes index and bibiliography Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence: Framework for organizational quality: Performance excellence,competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence: Designing,controlling, and improving organizational processes -- Tools and techniques for performance excellence -- Performance excellence and Organizational behavior: Quality teamwork -- Engagements, empowerment, and motivation -- Leadership and performance excellence: Performance excellence and organizational change. Quality and Performance Excellence lcc BK 2848 10348 0 0 lcc 0 0 WIUC-1 WIUC-1 CC 2014-04-11 0 HD62.15 .D4 858/049/13 2014-04-11 00:00:00 1 2014-04-11 BK