Evans, James R. creator text xxu USA Thomson,South -Western 2008 5th ed. monographic eng

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X,502 p.: ills and diagrams 23cm. Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence: Framework for organizational quality: Performance excellence,competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence: Designing,controlling, and improving organizational processes -- Tools and techniques for performance excellence -- Performance excellence and Organizational behavior: Quality teamwork -- Engagements, empowerment, and motivation -- Leadership and performance excellence: Performance excellence and organizational change. James R.Evans Includes index and bibiliography Quality and Performance Excellence HD62.15.D4 9780324381320 140411