@book{2855,
	author = {Roebuck, Deborah Britt. and McKenney, Mary Ann.},
	title = {Improving business communication skills. /},
	publisher = {Pearson Prentice Hall,},
	year = {c2006.},
	address = {Upper Saddle River, N.J. :},
	edition = {4th ed.},
	note = {Accompanying student CD contains all the exercises and assignments at the end of each chapter as well as additional ones.},
	url = {http://www.loc.gov/catdir/toc/ecip056/2005000877.html}
}