02256cam a22003494a 4500 13840523 OSt 20210414114214.0 050112s2006 njua b 001 0 eng 2005000877 0131184598 (alk. paper) DLC DLC DLC pcc HF5718 .R634 2006 658.4/5 22 Roebuck, Deborah Britt. Improving business communication skills. / Deborah Britt Roebuck ; assisted by Mary Ann McKenney. 4th ed. Upper Saddle River, N.J. : Pearson Prentice Hall, c2006. xv, 463 p. : ill. ; 28 cm. + Accompanying student CD contains all the exercises and assignments at the end of each chapter as well as additional ones. "Websites": p. 453-456. Includes bibliographical references and index. Contents: Experiencing communication in today's technology- enabled world -- Writing for the business world electronically and on paper -- Learning to write directly electronically and on paper -- Learning to deliver bad news -- Writing persuasively on paper and in electronic formats -- Writing memos ,e-mails and short reports -- Making business letters and documents look attractive on paper and on the computer screen -- Writing formal reports -- Business plans,and white paper -- Learning the three P's of oral presentation :preparation practice ,and presentation -- Using technology to communicate within virtual terms -- Communicating in meetings and by telephone -- Searching for your career -- Composing cover letters and resumes -- Preparing for and surviving the interview -- Understanding the challenge of ethical communication. System requirements for accompanying CD-ROM: Windows 98 or newer and Macintosh 9.x and OSX. Business communication. McKenney, Mary Ann. Table of contents http://www.loc.gov/catdir/toc/ecip056/2005000877.html 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 2855 10355 0 0 lcc 0 0 WIUC-1 WIUC-1 CC 2014-04-14 0 HF5718 .R634 878/017/14 2014-04-14 00:00:00 1 2014-04-14 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 CC 2014-04-14 0 HF5718 .R6341 877/016/14 2014-04-14 00:00:00 2 2014-04-14 BK