TY - BOOK AU - Roebuck,Deborah Britt AU - McKenney,Mary Ann TI - Improving business communication skills. SN - 0131184598 (alk. paper) AV - HF5718 .R634 2006 U1 - 658.4/5 22 PY - 2006/// CY - Upper Saddle River, N.J. PB - Pearson Prentice Hall KW - Business communication N1 - Accompanying student CD contains all the exercises and assignments at the end of each chapter as well as additional ones; "Websites": p. 453-456; Includes bibliographical references and index; Contents: Experiencing communication in today's technology- enabled world -- Writing for the business world electronically and on paper -- Learning to write directly electronically and on paper -- Learning to deliver bad news -- Writing persuasively on paper and in electronic formats -- Writing memos ,e-mails and short reports -- Making business letters and documents look attractive on paper and on the computer screen -- Writing formal reports -- Business plans,and white paper -- Learning the three P's of oral presentation :preparation practice ,and presentation -- Using technology to communicate within virtual terms -- Communicating in meetings and by telephone -- Searching for your career -- Composing cover letters and resumes -- Preparing for and surviving the interview -- Understanding the challenge of ethical communication UR - http://www.loc.gov/catdir/toc/ecip056/2005000877.html ER -