TY - BOOK AU - Forrest, Edward. TI - Internet marketing intelligence: research tools, techniques , and resources. SN - 0072821116 AV - HF5415.2. F67 PY - 2003/// CY - Boston PB - McGraw - Hill N1 - Includes glossary and index; Contents: Marketing research: Established traditions and emerging trends 1 -- Internet search and research -- Personal intelligence -- Environmental intelligence -- Consumer intelligence -- Competitive intelligence -- Internet surveys -- An introduction to internet newsgroups -- Applied research methods for newsgroups and discussion groups -- Online focus groups -- Websites, sources, and data-reliability and validity -- Ethical concerns and legalities ER -