@book{2911,
	author = {Locker, Kitty O. and Kaczmarek, Stephen Kyo.},
	title = {Business communication: Building critical skills. /},
	publisher = {McGraw Hill Irwin,},
	year = {2007.},
	address = {New York: },
	edition = {3rd ed.},
	note = {Includes index and glossary.}
}