01489nam a22001937a 4500 140530b xxu||||| |||| 00| 0 eng d 0072932104 HF5718.L633 Locker, Kitty O. Business communication: Building critical skills. / Kitty O. Locker. 3rd ed. New York: McGraw Hill Irwin, 2007. xxvi, 559p.: ill.; 27cm. Includes index and glossary. Contents: Business communication, management, and success -- Adapting your message to your audience -- Communicating across cultures -- Planning, writing, and revising -- Designing documents, slides, and screens -- You-attitude -- Positive emphasis -- Reader benefits -- Formats for letters and memos -- Informative and positive messages -- Negative messages -- Persuasive messages -- E-mail messages and web writing -- Editing for grammar and punctuation -- Choosing the right word -- Revising sentences and paragraphs -- Listening -- Working and writing in teams -- Planning, conducting, and recording meetings -- Making oral presentations -- Proposals and progress reports -- Finding, analyzing, and documenting information -- Short reports -- Long reports -- Using visuals -- Researching jobs -- Resumes -- Job application letters -- Job interviews -- Follow-up letters and calls and job offers -- Glossary -- Index. Business communication. Kaczmarek, Stephen Kyo. lcc BK 2911 10411 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2014-05-30 0 HF5718.L633 7532/560/13 2014-05-30 00:00:00 1 2014-05-30 BK