Locker, Kitty O. creator Kaczmarek, Stephen Kyo. text xxu New York McGraw Hill Irwin 2007 3rd ed. monographic eng

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xxvi, 559p.: ill.; 27cm. Contents: Business communication, management, and success -- Adapting your message to your audience -- Communicating across cultures -- Planning, writing, and revising -- Designing documents, slides, and screens -- You-attitude -- Positive emphasis -- Reader benefits -- Formats for letters and memos -- Informative and positive messages -- Negative messages -- Persuasive messages -- E-mail messages and web writing -- Editing for grammar and punctuation -- Choosing the right word -- Revising sentences and paragraphs -- Listening -- Working and writing in teams -- Planning, conducting, and recording meetings -- Making oral presentations -- Proposals and progress reports -- Finding, analyzing, and documenting information -- Short reports -- Long reports -- Using visuals -- Researching jobs -- Resumes -- Job application letters -- Job interviews -- Follow-up letters and calls and job offers -- Glossary -- Index. Kitty O. Locker. Includes index and glossary. Business communication HF5718.L633 0072932104 140530