TY  - BOOK
AU  - Locker, Kitty O.
AU  - Kaczmarek, Stephen Kyo.
TI  - Business communication: Building critical skills.
SN  - 0072932104
AV  - HF5718.L633 
PY  - 2007///
CY  - New York: 
PB  - McGraw Hill Irwin
KW  - Business communication
N1  - Includes index and glossary; Contents: Business communication, management, and success -- Adapting your message to your audience -- Communicating across cultures -- Planning, writing, and revising -- Designing documents, slides, and screens -- You-attitude -- Positive emphasis -- Reader benefits -- Formats for letters and memos -- Informative and positive messages -- Negative messages -- Persuasive messages -- E-mail messages and web writing -- Editing for grammar and punctuation -- Choosing the right word -- Revising sentences and paragraphs -- Listening -- Working and writing in teams -- Planning, conducting, and recording meetings -- Making oral presentations -- Proposals and progress reports -- Finding, analyzing, and documenting information -- Short reports -- Long reports -- Using visuals  -- Researching jobs -- Resumes -- Job application letters -- Job interviews -- Follow-up letters and calls and job offers -- Glossary -- Index
ER  -