Evans,James R. <br/><br/>
Quality and performance excellence:Management, Organization, and Strategy. / 
James R.Evans. 
 - 5th ed. 
 - Australia:  Thomson,  2008. 
 - x,502p.:  ill;  23cm. 
<br/><br/> Includes index. 
<br/><br/>Contents:-- Foundations of Quality and Performance Excellence:Introduction to quality and Performance excellence:Frameworks for organizational quality: performance Excellence,Competitive Advantage,Strategic Management -- Performance Excellence and Organizational Theory: Quality in the Customer -Supplier relationships: Designing organizations for Performance excellence: Tools and Techniques for performance excellence -- Performance Excellence and Organizational Behavior: Quality Teamwork: Engagement,Empowerment,and Motivation -- Leadership and Implementation: Leadership for Performance excellence: Performance excellence and Organizational change. 
<br/><br/><label>ISBN: </label>9780320324381320 
<br/><br/><label>LC Class. No.: </label>HD62.15.D4