Evans,James R. creator text xxu Australia Thomson 2008 5th ed. monographic eng

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x,502p.: ill; 23cm. Contents:-- Foundations of Quality and Performance Excellence:Introduction to quality and Performance excellence:Frameworks for organizational quality: performance Excellence,Competitive Advantage,Strategic Management -- Performance Excellence and Organizational Theory: Quality in the Customer -Supplier relationships: Designing organizations for Performance excellence: Tools and Techniques for performance excellence -- Performance Excellence and Organizational Behavior: Quality Teamwork: Engagement,Empowerment,and Motivation -- Leadership and Implementation: Leadership for Performance excellence: Performance excellence and Organizational change. James R.Evans. Includes index. HD62.15.D4 9780320324381320 140604